Client Experience

Client Experience

Premium Client Experience

Welcome To Our Process for Success

We understand you're looking for an exceptional remodeling and custom build experience for your project. Our client-centered approach has been carefully crafted over our last 45 years of business to ensure your investment in your home delivers the transformation you envision with minimal stress and maximum satisfaction.

Our Client Experience Process

Our process combines meticulous planning, transparent communication, and exceptional craftsmanship to transform your home while providing you with a stress-free, luxury remodeling or custom build experience.

Step 1: The Competitive Interview
  • You'll meet with our award-winning design and production team
  • We'll discuss our unique approach to quality remodeling and custom building
  • You'll have the opportunity to review our portfolio of similar stunning projects
  • You'll evaluate if our design aesthetic, communication style, production processes and values align with yours
  • This is a mutual interview - we want to ensure we're the right fit for each other

construction meeting at a large table

Step 2: Discovery Consultation
  • We'll explore your project motivations (Why are you remodeling? What isn't working?)
  • We'll discuss your lifestyle needs and how your spaces should function
  • You'll share your design inspirations and aesthetic preferences
  • We'll understand your architectural context and flow
  • We'll establish your investment parameters and timeline expectations

people having a discovery meeting

Step 3: Budgetary Guidance
  • Following our in-depth discovery of investment parameters, scope of work objectives, and materials that align with your vision, we'll create your comprehensive Budgetary Guidance Worksheet to develop tailored investment ranges that align with your aspirations
  • Together, we will review each project line item and investment range on the budgetary framework and work jointly to balance the suitable project parameters with a comfortable project budget
  • Our Pricing philosophy centers on collaboration – we develop costs together with you rather than simply delivering estimates.
  • You will always know why the project costs what it costs
  • We'll present a range of investment options with corresponding value propositions
  • We'll help you prioritize elements that matter most to your vision
  • We'll confirm your project goals align with your investment comfort level
  • We'll make recommendations to optimize value within your parameters

woman helping customer with design documentation

Step 4: Design Agreement Process
  • Upon mutual commitment, we'll formalize our design partnership
  • You'll meet your dedicated design team, who will guide you through the creative process
  • We'll outline deliverables and expectations for both parties
  • We will use the budget range created during the Budgetary Guidance as the budget range for the cost proposal. We will continue our conversation on Budgetary
  • Guidance as the project reaches the design and decision-based milestone
  • We'll help you prioritize design elements and finish selections based on their budget impact
  • We'll make recommendations to optimize your building goals and motives within your investment parameters
  • You'll receive a detailed breakdown of the design development process
  • We'll establish clear milestones and decision timelines

working hard to increase their chances of success

Step 5: Building Plan Development (For Custom Builds & Additions)
  • We will identify all the necessary land development items needed for your project
  • If you have already established a relationship with an architectural firm, we, as a team, will evaluate the building plans for possible alterations for any feasible investment adjustment opportunities
  • If you do not currently have an architectural firm, One of our architectural teams will create detailed plans for your space
  • We'll guide you on how architectural elements can impact construction costs
  • We'll develop 3D renderings to visualize your completed space
  • We'll refine selections based on your feedback and preferences
  • We'll coordinate with specialty designers as needed

Hands pointing at architectural blueprint

Step 6: Fixed Price Proposal
  • We'll present a comprehensive stipulated sum proposal
  • The cost of the proposal shall be based on the Design Agreement budget range and all the decisions made during the design process
  • Your proposal will detail all specifications, materials, and finishes
  • We'll review the proposal together to ensure a complete understanding
  • We'll collaborate on any necessary revisions to the scope of work or budget items
  • You'll receive a clear picture of your investment without hidden costs

Focused client-consultant discussion

Step 7: Construction Agreement
  • Upon approval of the proposal, we'll prepare our construction contract
  • We'll review all terms, conditions, and expectations
  • We'll establish payment schedules aligned with project milestones
  • We'll confirm start and estimated completion dates
  • We'll outline our communication protocols during construction
Step 8: Project Handoff
  • You'll be introduced to your dedicated project manager
  • We'll conduct a pre-construction meeting
  • We'll establish site protocols, access requirements, and daily schedules
  • We'll review the protection plan for your home and belongings
  • We'll address any final questions before construction begins
Step 9: Project Execution
  • Your project manager will oversee all aspects of construction
  • You'll receive regular updates through our client portal, Construction Online
  • We'll conduct weekly progress meetings to keep you informed
  • Our craftspeople will maintain the highest standards of workmanship
  • Your project manager will ensure adherence to budget, scope, and timeline

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Step 10: Project Completion
  • We'll conduct a thorough walkthrough to ensure your complete satisfaction
  • We'll address any punch list items promptly
  • We'll provide detailed care and maintenance information
  • We'll celebrate the successful completion of your new space
  • We'll remain available for any follow-up needs or questions

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